Terms & Conditions
By using Dhobi Nest services, the customer agrees to the following Terms & Conditions
1. Garment Condition & Care
1.1 Dhobi Nest will not be responsible for damage caused due to weak fabric, old garments, or pre‑existing wear and tear. 1.2 Dhobi Nest shall not be liable for manufacturer defects, color bleeding, shrinkage, or any fabric reactions during processing. 1.3 Dhobi Nest shall not be responsible for any items left inside garment pockets, including but not limited to money, pens, cosmetics, jewelry, or electronic devices. 1.4 Customers are advised to thoroughly check all garments before handing them over for processing.
2. Stains & Cleaning Results
2.1 Certain stains, including oil, dye, ink, rust, paint, or old stains, may be permanent. 2.2 Dhobi Nest does not guarantee complete stain removal under any circumstances. 2.3 No claims shall be accepted for stains that do not fully come out after processing.
3. Liability & Compensation
3.1 In case of loss or damage, compensation (if approved) will be provided based on the item’s value and only in the form of services. Original bills must be presented. No cash refunds will be issued. 3.2 Original purchase invoices or bills must be provided by the customer for any claim to be considered. 3.3 Approved compensation shall be provided strictly in the form of Dhobi Nest services. No cash refunds shall be issued. 3.4 All claims must be reported within twenty-four (24) hours of delivery. Claims reported after this period shall not be entertained.
4. Pickups, Deliveries & Delays
4.1 Pickup and delivery timelines provided are estimates and not guaranteed. 4.2 Delays may occur due to weather conditions, operational constraints, technical issues, or high workload periods. 4.3 Dhobi Nest shall not be held liable for any delay arising from such circumstances.
5. Unclaimed Items
5.1 Items not collected within thirty (30) days of customer notification may be donated or disposed of without further notice. 5.2 Dhobi Nest shall not be liable for any unclaimed items after the expiry of this period.
6. Monthly Packages
6.1 Monthly packages are non‑transferable and non‑refundable. 6.2 Unused pieces do not carry forward unless explicitly stated in the package terms. 6.3 Monthly packages require an advance payment before the first drop-off, with the remaining balance payable mid-package.
7. Pricing
7.1 Prices are subject to change without prior notice. 7.2 Final billing is based on actual item count and selected service type. 7.3 Once generated, the bill shall be considered final and cannot be modified.
8. Payment
8.1 Cash‑on‑Delivery (COD) payments must be completed before packet handover. 8.2 Bank transfers must be completed and verified prior to delivery. 8.3 Dhobi Nest reserves the right to withhold processing or delivery until payment confirmation is received.
9. Service Delays Beyond Our Control
9.1 Dhobi Nest shall not be liable for any loss, damage, delay, or reduction in service due to force majeure events, including but not limited to natural disasters, government restrictions, strikes, or unforeseen circumstances beyond operational control.
10. Right to Refuse Service
10.1 Dhobi Nest reserves the right to refuse service for extremely damaged, unhygienic, or contaminated items. 10.2 Dhobi Nest may refuse service for items that pose health or safety risks. 10.3 Dhobi Nest reserves the right to deny service in cases of misuse of services, fraudulent activity, or abusive behavior toward staff.
11. Acceptance of Terms
11.1 By accessing the Dhobi Nest website and/or placing an order through the website, or WhatsApp, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.